Welcome to customer service
Your hearing and your experience with Ven™ by Audientes are our top priorities. Got a question? No problem. Our customer support specialists are here to help. Call us, send us an email or check out our online guides.
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Frequently asked questions
Got a question about our products? Or need help figuring out the right solution? Check out our frequently asked questions below.
Do I need a smartphone to use Ven?
Is Ven comfortable enough to be worn all day?
What does ‘binaural’ mean?
Binaural means “both ears.” Ven is binaural since it works for both of your ears (in contrast to traditional hearing aids). In other words, with Ven, you only ever need to buy one device.
Can I use just one earpiece?
No. The earpieces are detachable. If you only experience hearing loss in one ear, you can just use one of the earpieces.
Does Ven contain nickel?
No. Ven does not contain nickel, making it a great choice for those with nickel sensitivities or allergies.
What is the battery life?
Ven has an expected battery life of 12 hours, providing you with all-day use. However, extensive Bluetooth usage can shorten battery life.