Customer service

Customer service

Welcome to customer service

Your hearing and your experience with Ven™ by Audientes are our top priorities. Got a question? No problem. Our customer support specialists are here to help. Call us, send us an email or check out our online guides.

Audientes
Audientes
Need help? Get in touch.
Customer support
Need help?
Get in touch.
Teknikerbyen 5
2830 Virum
Denmark

Need help with self-fitting?

Product information

Not sure about how to run your hearing test? Or whether you need the Audientes app or not. You can find information about this and more on our website. Still not sure, then feel free to contact our customer service agents.

Frequently asked questions

Got a question about our products? Or need help figuring out the right solution? Check out our frequently asked questions below.

Do I need a smartphone to use Ven?

No. Everything you need comes built in to Ven—including the hearing test. You can run your hearing test, select one of the 5 built-in programs, turn up the volume, turn off one ear and run a fresh hearing test, among other things.

Is Ven comfortable enough to be worn all day?

Yes. Ven’s ergonomic design is exceptionally comfortable and lightweight. Because Ven comes with variety of differently-sized earsleeves and eartips, you can choose the size that maximizes your comfort most.

What does ‘binaural’ mean?


Binaural means “both ears.” Ven is binaural since it works for both of your ears (in contrast to traditional hearing aids). In other words, with Ven, you only ever need to buy one device.

Can I use just one earpiece?


No. The earpieces are detachable. If you only experience hearing loss in one ear, you can just use one of the earpieces.

Does Ven contain nickel?


No. Ven does not contain nickel, making it a great choice for those with nickel sensitivities or allergies.

What is the battery life?


Ven has an expected battery life of 12 hours, providing you with all-day use. However, extensive Bluetooth usage can shorten battery life.